Frequently Asked Questions

Refund will be initiated upon successful pickup as per the Return Policy. You can expect the refund as per the following timeline: – NEFT – 1 to 3 days post refund initiation – Online Refund – 7 to 10 days post refund initiation, depending on your bank

You can either initiate a return request and we’ll pick it up or you can self ship it back to us. You can ship a product back to us to . Follow the steps below to ensure a smooth return .

Accordion Sample Description

You can cancel an order by going to My Orders page. Click Cancel against the respective order.

Please check the “My Orders” section to track your order status.

"To help as many people as possible, MOO accepts a range of different formats. These are: GIF, PNG, JPEG, PDF. These are the formats we would recommend: For photography: high resolution JPEGs (preferably un-compressed) For Graphics or Text: print-ready, vector based PDFs For a mix of graphics and photography: print-ready PDFs Find out more about uploading your photos. Find out more about uploading your designs and artwork."

"Sorry - no. We only accept PDF, JPEG and PNG, though we’d recommend you save or export your design in PDF format using the preset PDF/X-1a:2001. Please note, we only accept single page PDFs, so you’ll need to export each page from InDesign and upload them to MOO as separate files."

"Yes, though its linked to our easy-to-use platform for larger businesses. If you're interested in learning more about our custom design packages, please contact MOO for Business. If you have a small problem with your design and don’t have the tools or resources to amend it, our customer service team might be able to help out."

Bleed This is the portion of your design that will be trimmed off when the card is cut to the final size. Its purpose is to make sure your design or image reaches right to the very edge of the cards, leaving no unsightly white edges. If you're designing cards before you upload, you'll need to make your artwork 'Full Bleed' size to account for this. You'll find a list of 'Full Bleed' recommended sizes here, or we have a range of templates available for every product. Trim This is the final size of your cards, after the 'bleed' has been cut off. Safe area This is an area inside the 'Trim'. Being smaller than your final card, the safe area is kept well away from blades and cutting machines, and so this is where you should place your most important information or sections of your design. Anything outside of this area runs a risk of being cut off!

"Here's a quick video that shows you how to convert to shape in Adobe Photoshop This works in Photoshop CS6 and newer. For older versions, the option to convert to shape is available under: Layer > Type > Convert to Shape"

Here's a short and sweet video that shows the steps: https://www.youtube.com/watch?v=r-fu5eq6fE8

"It's not widely recognised but business card sizes can vary slightly in size from country to country - and even business to business. For this reason, your cards may not fit our templates perfectly. When you upload your old artwork and start to position it, you’ll see an indication of the 'bleed' and 'safe area'. Please make sure that any text/important information is well within the safe area and your background colour/pattern/image extends to fill the entire bleed area. We've put together a dedicated FAQ, which explains the 'bleed', 'trim' and ‘safe area’ more clearly. It also shows common mistakes and how to avoid them. If you find you need to alter the design of your card, our artwork guidelines and templates should help."