Question 1

Do you ship worldwide?

Accepted Answer

Yes, we ship to most countries worldwide, wherever FedEx, DHL, and Aramex provide direct service. For lighter and urgent shipments, we offer air shipping with both door-to-door and door-to-port options. This ensures quick delivery and cost-effective solutions for business buyers, especially when shipments are heavier. For bulk and larger orders, we provide ocean freight shipping, which is highly economical and ideal for well-planned purchases. Our dedicated logistics team ensures smooth shipping, provides necessary information, and assists with customs clearance when required. We also use secure and durable packaging to prevent any transit damage.

Question 2

What are the shipping costs for international orders?

Accepted Answer

Shipping costs depend on factors such as weight, volume, and destination. The exact cost is automatically calculated at checkout for online orders. For larger volume orders, if the shipping cost at checkout appears too high, we recommend reaching out to us directly. Our online shipping calculator primarily calculates air freight rates, which are best suited for urgent shipments. However, if your order is not time-sensitive, we also offer ocean freight shipping, which is a much more cost-effective and sustainable option for bulk shipments. For customized shipping solutions, feel free to contact us via whatsapp (wa.me/919289449945) or email (abhishek@inkprint.in), and we’ll assist you with an offline order process to optimize shipping costs.

Question 3

Can I get a sample shipped internationally before placing a bulk order?

Accepted Answer

Yes, we offer international sample shipping at an additional cost. If your order is custom-made, the sample cost will include sampling charges plus the actual shipping charges to cover production and logistics expenses. However, if you place a bulk order for the same product within 2 weeks of receiving the sample, we will adjust the sample cost against your final order—provided the same resources (such as dies, blocks, or plates) are used in production. For more details or to request a sample, feel free to contact us!

Question 4

Which currency do you accept for international payments?

Accepted Answer

We accept payments in USD, GBP, EUR, and INR. Payment methods include: • Razorpay Payment Link • Wire transfer • International credit cards • Wise.com – a fast and cost-effective option with low transaction fees and transparent INR conversion. For assistance with payments, feel free to reach out to us!

Question 5

How do I avoid customs clearance issues?

Accepted Answer

To ensure a hassle-free customs clearance process, we recommend: • Checking your country’s import regulations while placing an order. Each country has specific restrictions and duties that may apply. Please reach out to us for support. • Providing accurate shipping details to prevent delays. • We supply all necessary documentation, including invoices, declarations, and compliance certificates, to facilitate smooth customs clearance.

Question 6

Do you have resellers or distributors in other countries?

Accepted Answer

No, we currently handle all international orders directly from India. However, if we establish resellers or distributors in the future, we will inform our buyers accordingly. For direct orders and inquiries, feel free to contact us!

Question 7

How long does production take?

Accepted Answer

Production time varies depending on the product and printing method: 
• Digital Printed Jobs: 3-5 business days 
• Offset Printed Jobs: 5-10 business days 
• Business Cards & Standard Labels (Digital Printed): 3-5 business days • Packaging Boxes & Bags: 7-15 business days
• Custom Rigid Boxes: 12-20 business days Production timelines depend on several factors, including: •
The printing method (digital, offset, or flexo printing)
• The complexity of post-press operations 
• The quantity ordered We strongly recommend planning ahead to ensure the best quality results. We are known for our premium quality standards, and we encourage our clients to prioritize quality over speed, especially for luxury packaging and printing projects. For urgent or complex orders, feel free to contact us, and we’ll do our best to assist you.

Question 8

Can you handle bulk orders?

Accepted Answer

Yes! We specialize in bulk orders and can efficiently handle large-scale production while maintaining premium quality. We also offer discounts on high-volume purchases to provide cost-effective solutions for businesses. For bulk order inquiries or custom pricing, feel free to contact us!

Question 9

Can I modify or cancel my order after placing it?

Accepted Answer

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Once an order is placed, we manually review all files and process them through a human-involved quality check before sending a printable digital proof for your approval. We strongly recommend printing this proof on a black-and-white printer or any available printer to verify: • Fonts, text size, and resolution • Logo placement and other design elements • Overall layout and content accuracy While the colors may not match industrial printing, this step ensures that all essential elements are correct before approval. If you haven’t approved the digital proof yet, you can contact us immediately via phone, WhatsApp, or email to discuss modifications. Changes may be possible depending on the nature of the job. • Once you approve the digital proof, orders cannot be cancelled or modified. For any urgent concerns, please reach out to us as soon as possible!

Question 10

Do you provide urgent or same-day printing?

Accepted Answer

Yes, for select products like sample business cards, thank you cards, and posters, we may offer urgent or same-day printing, depending on availability. However, same-day production is not available for packaging and other products that involve multi-step finishing processes, such as lamination, foiling, die-cutting, or special coatings. For urgent orders, please contact us directly to check feasibility and expedited options.

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